Privacy Policy

Effective Date: March 2026

ProFlow Plumbing Solutions ("we," "our," or "us") is committed to safeguarding the personal information of every individual who interacts with our business. This Privacy Policy explains the types of data we collect through our website at callpro.pro, over the phone, and during in-person service visits. It also describes how that data is used, stored, shared, and protected. By engaging our services or browsing this website, you acknowledge and accept the practices outlined below.

We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the processing of personal data in commercial transactions. Our data handling practices are guided by the seven principles set out in the PDPA, including the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle.

Information We Collect

When you contact us for a quotation, book a service appointment, or submit an enquiry through our website, we may collect the following categories of personal information:

  • Full name and preferred form of address
  • Phone number and email address
  • Residential or business address where plumbing services are to be performed
  • Details about the plumbing issue you are experiencing, including photographs you voluntarily provide
  • Payment information such as bank transfer references or credit card details processed through our secure payment gateway
  • Records of past service appointments and invoices

We also collect certain non-personal data automatically when you visit callpro.pro, including your IP address, browser type, device information, pages viewed, and referring URLs. This data is gathered through cookies and server logs and is used solely for website analytics and performance improvement.

How We Use Your Data

Your personal data enables us to deliver reliable plumbing services and maintain clear communication throughout every job. Specifically, we use your information to:

  • Schedule and dispatch plumbing technicians to your location
  • Prepare accurate quotations and invoices
  • Follow up on completed work to ensure your satisfaction
  • Send appointment reminders via SMS or email
  • Respond to enquiries, complaints, or warranty claims
  • Improve our service offerings based on aggregated, anonymised feedback

We will never use your personal data for purposes unrelated to the services you have requested without first obtaining your explicit consent.

Data Sharing

ProFlow does not sell, rent, or trade your personal data to third parties for marketing purposes. However, limited sharing may occur in the following circumstances:

  • Service Partners: If a job requires specialist sub-contractors — such as licensed gas fitters or waterproofing experts — we may share your name, contact number, and service address so they can coordinate with you directly.
  • Payment Processors: Credit and debit card transactions are handled by PCI-DSS-compliant payment gateways. We do not store your full card details on our servers.
  • Legal Obligations: We may disclose personal data when required by Malaysian law, a court order, or a directive from a regulatory authority.

Data Security

We employ reasonable administrative, technical, and physical measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. Internal access to customer records is restricted to authorised staff on a need-to-know basis, and our digital systems are protected by firewalls and regular security updates.

While no method of electronic storage is entirely foolproof, we continually review and strengthen our security practices to minimise risk.

Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of any inaccurate or incomplete data
  • Withdraw consent for the processing of your data, subject to any legal or contractual obligations
  • Lodge a complaint with the Department of Personal Data Protection if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to valid requests within 21 days, as stipulated by the Act.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and gather anonymous usage statistics. Essential cookies are necessary for the site to function correctly, while analytics cookies help us understand how visitors navigate our pages. You can manage or disable cookies through your browser settings at any time. For full details, please refer to our Cookie Policy.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or data handling practices. Any revisions will be posted on this page with an updated effective date. We encourage you to review this policy from time to time so that you remain informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to make a data access or correction request, please reach out to us:

We take every enquiry seriously and will do our best to address your concerns promptly and transparently.